FAQs
Ordering
How can I order?
You can place your order via our website or by contacting our sales team.
How can I pay?
We accept all major credit and debit cards. Customers can also checkout with PayPal or spread their payments with Klarna.
Do you offer interest free credit or any other payment plan?
We currently offer payment plans through our finance partners, Klarna and PayPal. We have the option of paying in three equal monthly payments to help spread the cost. You will see available Klarna options on checkout.
If you have any questions please get in touch with our customer services team who will be happy to talk you through the available financing options.
Will I get notified when I have ordered my bed?
You will receive a sales confirmation immediately after you have purchased online. Please check you have entered the correct email address and check your junk and spam folder if the sales confirmation does not appear in your inbox.
You will have a further 24 hours to let us know of any changes you wish to make.
Are my card details safe with you?
Your card details are safe with us. Our payment gateway is provided by Stripe Payment Systems, Klarna and PayPal. Our website is secured by SSL encryption technology which is the most advanced software at ensuring online transactions are secure.
Can I amend my bed details once the order has been confirmed?
You can amend your order within 24 hours of receiving your sales confirmation. After this time, any order amendments may incur a cost (please see our Returns and Refunds Policy)
Do you offer trade accounts?
Yes. Innovation and design are what we do which is why we love partnering with interior designers, architects, and boutique hotels to perfect their interior vision. You will have a dedicated account manager who is able to guide you through the process. To apply for a trade account, please contact us registering your interest. An account manager will get back to you to discuss further.
Products
Where are your items made?
All products are handmade at our headquarters in West Yorkshire.
Do I receive warranty with my bed?
We offer a one-year free warranty with every item purchased. The warranty covers structural defects and manufacturing faults but does not cover rips, staining or spillages.
Can you do custom sizes?
All our upholstered beds are bespoke and made to order, therefore we can customise virtually any product and adapt it to your needs. This ranges from adjusting headboard heights to combining two designs to achieve your dream look. Customisations may attract a surcharge depending on the degree of alterations required.
Please get in touch with our friendly customer services team to discuss your requirements.
What mechanism do your storage beds use?
Our ottoman beds boast four hinge pistons which enable convenient access to the two storage compartments below. Our metal gas lift storage solution can be added to any bedstead and is powered by two hinged gas pistons which lift to reveal one large storage compartment.
Why isn’t my ottoman lift closing?
When first used, the hinge pistons can be quite stiff. Therefore, we advise placing your mattress on the ottoman frame before attempting to operate the gas lift mechanism. The additional weight of the mattress reduces the stiffness of the pistons to enable a smoother operation.
Will my mattress fit on your beds?
All our beds and headboards are manufactured in standard UK sizes and will fit all standard UK mattresses. For example, if you have a standard UK 4ft6 double (135cm x 190cm) mattress, it will fit any of our 4ft6 double beds.
Will your headboards fit my divan or ottoman base?
You can buy any headboard with confidence. All our headboards are manufactured in line with standard UK sizing so our headboards will fit the corresponding size base, even if the base was purchased from another retailer.
Can I choose my feet?
Yes. As standard, we provide chrome feet with all our beds unless stipulated otherwise. Please call our customer services team who can talk you through alternative feet options.
Do your ottomans and divans arrive in pieces?
Both our ottoman beds and divan beds arrive in two pieces. Once assembled, the two parts are adjoined to create a single solid unit. 3ft styles arrive assembled ready to use as a single unit.
Can I assemble the bed myself?
Yes, but we always recommend allowing us to install the items for you. Our expert team will take your items to the room of your choice, complete the fitting, and dispose of any unwanted materials. If you choose to assemble your items, please check all items at the time of delivery as we will not be liable for any resultant damage once the packaging is opened and the bed is set up.
If you are concerned about delivery timings, we can reschedule the delivery to a time more suitable for you.
Delivery
How long will it take for delivery?
Delivery timescales are dependent on where you live in the UK, our delivery schedule in your area and the types of items ordered.
Our standard delivery times for delivery are between 7-14 working days from the date of your order. However, these estimates may vary in busy periods and offshore deliveries can take up to 4-6 weeks. All delivery estimates are guidelines.
Can I delay the delivery of my order?
Yes, please let our customer services team know when you place the order so we can make the necessary arrangements.
I am unavailable to receive my order, what should I do?
If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24 hours prior notice is required to cancel or reschedule a delivery to avoid incurring extra fees. Please note that in the event you reschedule the delivery of your items, we cannot guarantee delivery will be completed within our standard timescales.
We know it is not ideal but failed deliveries will incur a cost. This is because we are unable to claim back costs associated with route planning, driver’s wages, and vehicle space allocation.
Do you offer free delivery?
We offer free delivery to most areas within mainland UK (please see our Delivery Policy). If you require further information, please reach out to our customer services team who will be happy to assist you.
Why do I have to pay for delivery?
We offer free delivery to most areas. We only charge to remote areas of mainland UK and Northern Ireland.
Can you take away my old furniture?
We currently do not take away and recycle any other furniture items.
Do you offer weekend delivery?
To maintain quoted delivery timescales and offer you first class service, we ship orders according to our weekly schedule. If circumstances allow, we may be able to accommodate a weekend delivery.
If weekend delivery is essential, we can accommodate this but it would mean longer lead times which would be confirmed at the time of booking in the delivery.
How can I amend my delivery details?
Please contact our customer services team as soon as possible if you need to change the details of your delivery. It is your responsibility to ensure the delivery details you have provided are correct. Incorrect details may lead to a delay in delivery and the incurring of fees.
Are your reviews genuine?
All our reviews are genuine as they are gathered by independent platforms.
Returns & Refunds
Can I cancel my order?
You can cancel your order free-of-charge within 24 hours of placing the delivery. Please contact our customer services team as soon as possible if you wish to cancel your order.
Once 24 hours have passed since your order was placed, production will commence. Customers can still cancel their order before delivery, but a 50% cancellation fee will be charged to cover the cost of processing time, material usage and labour costs.
How long will my refund take?
All refunds will be processed immediately but please allow 14 working days for the funds to show up in your account.
What happens if my items arrive damaged?
Damages and inaccuracies are very rare but can occur, so we ask that you check your products over once you have received them. If, in the unlikely event, you find that any items are damaged, please contact our customer services team who will provide a solution.